Tech Team Lead

Job Description

What Winning Looks Like:

· Communicates proactively with their team
· Supports technical issues involving Microsoft’s core cloud business applications and operating systems
· Offers advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
· Manages the RMM system, notifications, and alerts and responding accordingly through service tickets
· Properly documents in HaloPSA, OneNote, Hudu and Keeper
· Provides oversight of tech team and looks for ways to improve
· Is sought after by teammates and others across the team for ideas, feedback, and thoughts on bettering their work
· Leads “jump start” morning meetings to plan the day

Skills Needed to Win:

· Three or more years of experience in a relevant field
· Certifications (useful, but not necessarily required)
· Interpersonal skills such as telephone and communication skills, active listening, and customer care
· Ability to diagnose technical issues
· Ability to multi-task and adapt to changes quickly
· Technical awareness: ability to match resources to technical issues appropriately
· Service awareness of all organization’s key IT services for which support is being provided
· Understanding of support tools, techniques, and how technology is used to provide assistance to our clients
· Self-motivation with the ability to work in a fast-moving environment
· System Administration for local and cloud environments
· Microsoft 365 experience and understanding
· Microsoft Azure experience and understanding
· Experience in configuring firewalls and various network devices with NAT, Port Forwarding, and network security protocols
· Experience in deploying networks with various wireless, switching and other networking products, creating segregated networks and access control
· Experience in managing Active Directory Domain Services, Azure Active Directory Domain Services, and on-prem domain systems
We see a world where technology can be used to increase real personal connections, not replace them.