Journey Expert – APEA

Job Description

Role : As a Journey Expert, you will be responsible for requirement analysis and optimising end-to-end customer journey’s and improve the customer experience. You will be focussed on end-to-end customer outcomes and the value or benefit being delivered.

The successful Journey Expert will:
Focus on the business outcomes and develop understanding of customer needs and end to end solutions.
Collaborate with the Product Owners/ Initiative Leads to assess new demand and elicit requirements with stakeholders.
Identify and capture detailed functional and non-functional requirements.
In partnership with PO’s and TPL, support with prioritisation and backlog refinement and other ceremonies.
Engage with the wider tribe to ensure reusability of the solution being developed.
What will you bring?
Demonstrate strong experience in eliciting business requirements, delivery and knowledge of Agile ways of working and collaboration tools (i.e. Confluence, JIRA, etc.)
High level of influencing and negotiating skills backed by data.
Flexible and adaptable (able to work in ambiguous, fast-paced and cross-functional team environments)
A strong execution mindset and ability to deliver quality outputs within required timeframes.
Knowledge of Payments Products and/or systems across the Asia-Pacific region (desired, but not mandatory)
Appreciation of end-to-end customer journeys across the Payments lifecycle (desired, but not mandatory)
An extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
Commitment to fostering a team culture, energy building and agile ceremonies