Engineer

Job Description

Role name: Engineer

Elk Grove, CA

Duration : Contract

Role Description: Apple Helpline support

Competencies:

EIS : Product Support – Product Engineering, Infrastructure Optimization and Tuning

Experience (Years):8-10

Essential Skills:

Should have good experience with Apple systems and troubleshooting Mac systems

Knowledge of ITIL Standard methodologies such as the difference between Incident, Problem and change

Desirable Skills: Cisco CCNA / CompTIA A+ certification