Architect ServiceNow Developer

December 8, 2023

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Job Description

Title: Architect ServiceNow Developer
Location: 100% Remote
Duration:6 months
Visa: US Citizen, GC Holders

Essential Job Functions
Sr. ServiceNow Developer
This developer will be responsible at the pod level for platform development and execution of program increments to deliver Epics, Features and Stories. They will collaborate with other pod members and multiple operations teams to ensure a seamless transition of support and drive all future enhancements. They will support innovation, efficiency, and long-term growth of the service management platform and the capabilities therein.

Must have experience in multi-tenancy (domain separation)
Facilitate rollout of new applications and modules
ServiceNow configuration and customization including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, applications and data imports
Deliver new integrations and automations to expand the ServiceNow platform
Collaborate effectively with other ServiceNow team members to develop global solutions
Identify system deficiencies and recommend solutions
Prioritize multiple tasks effectively
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing and production environments
Assist in the definition of business requirements, scope, estimate work effort and determine duration of development activities
Respond to L3 requests for support 24×7 for ServiceNow platform
Team information (i.e., size of Team, Team make-up, future projects, Team strengths/weaknesses):
This individual will be part of a larger Delivery Pod (approximately 10 people) to deliver Epics, Features and Stories in 10-week program increments.

Experience/Minimum Requirements

In-depth knowledge of the technical implementation of various ServiceNow ITSM Modules
10 years of ServiceNow application development experience
8 years of application development experience (using SDLC, Waterfall, Agile Scrum, etc.)
6 years of JavaScript experience
Experience working for a company of similar scale and/or complexity
Ability to work in a dynamic environment with changing priorities
High energy, innovative individual who is motivated by challenging assignments
Excellent verbal and written communication skills
Effective at managing multiple issues with conflicting priorities under tight deadlines
High attention to detail and accuracy
Strong analytical, organizational, and problem-solving skills
Ability to communicate technical issues to non-technical customers
Ability to work well within a team to learn and share knowledge
Preferred Skills (skills that would be beneficial but are not required):

Experience with Configuration Management (CMDB), LDAP, SSO, MID Server, Inbound emails, Discovery
Experience creating complex service catalogs and workflows
Experience using ServiceNow flow designer and integration hub to automate fulfillment and resolution
Experience in designing and developing SOAP and RESTful web services.
Ability to take sparse vendor-specific API documentation and develop data integration capabilities with the ServiceNow platform.
Degree in Computer Science or equivalent experience
Creation of Live Dashboards and associated analytics
Advanced knowledge and understanding of IT concepts
Experience creating ServiceNow scoped applications
Additional Certifications (beneficial, but not required)-
ITIL Foundation Certification (or higher)
Advanced System Administration in ServiceNow
Application Creation in ServiceNow
ServiceNow Discovery
Scripting in ServiceNow
ServiceNow Orchestration
ServiceNow Certified Implementation Specialist