Cisco Analyst

Job Description

Role: Cisco Analyst

Location : Remote

Contract : 12+ Months

Job Description:

Design resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.

Identify and communicate business needs and translate business requirements into technical system and functional specifications.

Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.

Project team member for projects large in scope and high complexity; may be enterprise-wide.

Top 3 Required Skills/Experience –

• Cisco UCCE (ICM/CVP)

• Cisco Finesse

• Advanced SQL

Required Skills/Experience – The rest of the required skills/experience. Include:

• Java

• eGain Analytics

• Cisco Unified Contact Center Enterprise Certifications

• Bachelor’s degree in related field preferred. Five (5)+ years of relevant system solution development, testing and implementation work experience required.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• eGain Reporting

• CRM Integrations