CTMS Business Support Analyst

January 15, 2024

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Job Description

Role- CTMS Business Support Analyst

Location – Titusville, NJ or Wayne, PA (Hybrid)

Mode- Contract (W2)

Candidate should have strong experience on CTMS (Clinical Trial Management Systems)

Job Description ::

Prior experience with Clinical Trial Management Systems (CTMS) such as Medidata, Siebel, Veeva Vault or any other
3-5 years of professional experience
Knowledge of the Clinical Trial Management process
Proficient in using MS Office Suite of applications
Should have strong problem-solving skills and good communication skills
Able to run SQL queries from Oracle or other SQL-based database


• Work with Study Teams and partners during study build process to create/maintain the following in CTMS:

o Study, Country, Site, Contacts, and Institution records

o Create and set up templates such as Health Authority, IRB/IEC, Financial Disclosure, Subject Visit, Visit/Trip Report

o Update system dropdown values

o Create/Update assignments, configurations, properties, attributes, triggers, and parameters in the system

o User administration

o Import/Export templates

o Add Payees and study triggers

Visit Schedules

o Subject deviations/central findings

o Any other general study build activities

o Troubleshoot integration errors between CTMS and other applications

• Assist in analyzing large data sets

• Assist with UAT activities

• Provide general business support for CTMS, and other applications supported by the Clinical Trial Management Solutions team

• Create/generate reports

• Run SQL queries

• Support ticket generation/creation and maintenance (tracking of issues/requests)

• Create/update reference and training materials/documentation

• Metrics/KPIs governing these services are outlined in the Quality Oversight Plan (QOP) document

• Primary interfaces: Reports to AD, Manager, or Lead of Clinical Trial Management Business Support, Study Teams, Champions, Transition Agents, Other support team members, IT

• Other Interfaces: External vendors as necessary (e.g. Medidata vendor)

• Services rendered will adhere to applicable SOPs, WIs, policies, local regulatory requirements