Desktop Analyst – Onsite (Need only Local)

January 9, 2024

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Job Description

Role: Desktop Analyst – Onsite (Need only Local)
Location: Albany, NY
Client : Capgemini

Visa Type: USC and GC only

Need : 3-5 years of experience

Job Description
• Beginner knowledge on Active Directory, Group Policy·
• Hands on experience for Windows, & IoS Corporate Devices·
• Coordinate with multiple teams for resolving incident and executing change tickets·
• Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)
• Strong troubleshooting skills for Desktop, Laptops & Peripheral devices

Must Have Skills:
• 3+ years of hands-on experience, managing below technologies·
• Microsoft Desktop Family Operating System (Win 7/10)·
• Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO·
• Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·

Plus Skills, Good to Have Skills

• Very good verbal and written English communication and presentation skills·
• Effective time management, team handling and organizational skills·
• Client interaction and escalation management