Mobility Engineer

Job Description

Role: Mobility Engineer

Location: Tampa , FL-1- ZIP 33637 (Hybrid)
Job Description:
1 Enterprise support
Scope of Work ○ Provide mobile concession device support to employees and contractors for incident resolution during U.S. domestic business hours. ○ Provide support for testing android and iOS devices ○ Provide support for Mobile VPN ○ Provide support for Mobile Threat Management ○ Provide support for Lines of Business Mobile Devices ●

2.Mobile VPN

Tasks ○ Troubleshoot Workspace One administrative and Intelligent Hub related issues related to VMWare Tunnel and/or Secure Access VPN apps on all concession (company owned) mobile devices and systems ○ Maintain initial KB article documentation. Update articles as requested.

3. Mobile Threat Management

Tasks ○ Troubleshoot and provide assistance for android and iOS test devices and software issues. ○ Update Device Testing related KB articles and maintain content per standards ○ Provide weekly time spent related testing devices in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.

4.Business line mobile support
Troubleshoot and provide assistance for D2D devices and software issues related to MDM platform. ○ Update Door to Door KB articles and maintain content per standards ○ Provide weekly time spent related testing devices in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.
5.Retail support
Tasks ○ Troubleshoot and provide assistance for android, iOS devices and software issues. ○ Update Retail related KB articles and maintain content per standards ○ Provide weekly time spent assisting retail ops development in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.
6.ACE
Tasks ○ Troubleshoot and provide assistance for android, iOS devices and software issues related to ACE users. ○ Update ACE Retail related KB articles and maintain content per standards ○ Provide weekly time spent on ACE project in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work

Given the urgency of this requirement, the customer is actively pursuing suitable candidates. If you are interested or would like more information, I’d be delighted to discuss this opportunity further.
Feel free to connect via email or LinkedIn at your convenience. Looking forward to the possibility of working together!