SAP FInance and Accounting Support Analyst

Job Description

SAP FInance and Accounting Support Analyst

Remote (Support EST Timezone)

12+ months

3 Spots

SAP Support Services scope will include the following functions:

Provide Level 1 and Level 2 support for SAP ECC 6.0 system.
Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed
Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology.
Participate in training workshops as needed.
Utilize ServiceNow ticketing system to classify, prioritize and enter details of each working interaction within required fields.
Participate in Team projects that enhance the quality or efficiency of SAP Support service.
Provide root cause analysis and issue resolution.

Requirement:

At least 5 years of SAP Support experience
Knowledge of SAP FI module and processes, including AR, AP, MM, and LE.
Can speak clearly, communicate effectively, read, and write in English
Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding)
Experience in root cause analysis and ticket resolution.
Experience using ServiceNow is a plus.
Flexibility to provide 24/5 support as needed