SAP SD Support Analyst

Job Description

SAP SD Support Analyst
Location: Remote EST Time zone (Must be in CST or EST time zone)
Visa: USC, GC, GC-EAD, Canadian TN are acceptable
Interview Mode: MS Teams Video Call

Approximate Duration: 12+ months

SAP Support Services scope will include the following functions:
– Provide Level 1 and Level 2 support for SAP ECC 6.0 system.
– Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed
– Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology.
– Participate in training workshops as needed.
– Utilize ServiceNow ticketing system to classify, prioritize and enter details of each working interaction within required fields.
– Participate in Team projects that enhance the quality or efficiency of SAP Support service.
– Provide root cause analysis and issue resolution.

Requirement:
– At least 5 years of SAP Support experience
– Knowledge of SAP SD module and processes.
– Can speak clearly, communicate effectively, read, and write in English
– Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding)
– Experience in root cause analysis and ticket resolution.
– Experience using ServiceNow is a plus.
– Flexibility to provide 24/5 support as needed