Systems Analyst III (Cisco UCCE)

Job Description

Title: Systems Analyst III (Cisco UCCE)

Work Location: Detroit, MI

Duration: 2 Months

Job Type: Contract

Work Type: Remote

Dept: Contact Center Infrastr

Pay Rate: $55-$55/hr.

Engagement Description

Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.

Identify and communicate business needs and translate business requirements into technical system and functional specifications.

Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.

Project team member for projects large in scope and high complexity; may be enterprise-wide.

Bachelor’s degree in related field preferred.

Five (5) years of relevant system solution development, testing and implementation work experience required.

Top 3 Required Skills/Experience

Cisco UCCE (ICM/CVP)

Cisco Finesse

Advanced SQL

Required Skills/Experience – The rest of the required skills/experience. Include:

Java

eGain Analytics

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

eGain Analytics

CRM Integrations

Education/Certifications – Include:

Cisco Unified Contact Center Enterprise

Advanced SQL

Preferred Skills

Java

eGain Analytics.