Technical Support Engineer
Job Description
Job Description
Insight Global is looking for a Technical Support Engineer to work onsite at their client’s facility in Vancouver, WA. This person will be responsible for providing first class customer service in troubleshooting low/medium complexity customer PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity service desk (virtual & in-person) support activities, such as, but not limited to, data backup & migration, security administration, password resets, etc. They will also be involved with helping new hires with their PC allocation/setup and processing PC returns. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts.
This will be an onsite role with a typical schedule of Monday-Friday 8am-5pm (excluding holidays).
Required Skills & Experience
4+ years of experience in an enterprise technical support role
Excellent customer service and written/verbal communication
Experience in basic break/fix support (technical diagnosis and repair) of PCs
Good understanding of Windows 11 and knowledge of how to troubleshoot basic issues (drivers, updates, etc.)
Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)
Experience troubleshooting software applications and supporting core Microsoft applications
Nice to Have Skills & Experience
Experience with ServiceNOW (SNOW) ticketing system or similar
Experience troubleshooting HP laptops/PCs
Certifications (A+, Microsoft, etc.)
Experience with PC Lifecycle Management (provisioning PCs from inventory and returning old ones).
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.