Technical Support Engineer

Job Description

The ideal candidate should be a

Technical graduate with 2-3 years of Experience In Support function.
Excellent English speaking skills and a natural customer support attitude.
Knowledge of basic computer operations and experience in IT/product support is an added advantage.
Proficiency in office tools such as Excel, Word, and PowerPoint is required.
Strong customer service skills, the ability to excel under pressure, and proven multi-tasking and time management skills are essential.
Taking initiative, having a strong willingness to learn, and being open to working in 24×7 rotational shifts are also necessary.

Responsibilities :

Include providing best-in-class customer service, technical troubleshooting, and problem resolution to customer queries over phone/email/chat.
Providing technical assistance to users of software products through problem identification and resolution.
Prioritizing support tickets, responding to inquiries on time, and collaborating with other departments to identify solutions.

Preferred:

Bachelor’s degree.
Minimum of 2-3 years of related experience.
Developing professional expertise, applying company policies and procedures to resolve a variety of issues.