Salesforce Administrator

Job Description

Job Responsibilities

Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
Monitor data and file storage utilization and provide recommendations on how to optimize data storage
Salesforce configuration changes, including (but not limited to): Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards
Data management to improve Salesforce data quality, implementing rules and automation as needed
Create and manage Sandbox environments for development and testing
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform solutions
Create roadmaps and set priorities, working closely with Salesforce manager and stakeholders
Own the communication of platform changes to end users and stakeholders
Daily user support Issues for a community of over 1000 users
Technical and business documentation
Management of integrated applications including but not limited to Adobe Sign, RingCentral, Hubspot, Forms Solutions, Scheduler, etc.
Regularly evaluate new Salesforce features and third-party solutions and explain benefits and risks

Required Skills

1+ years of experience in Salesforce Administration
1+ years of experience in computer software admin/development in a company environment
Experience in implementation and configuration of Sales, Marketing and Experience Cloud and SF Maps
Understanding of basic triggers/Apex code and Salesforce Object Query Language (SOQL)
1+ years experience with data manipulation and transformation including data deduping, import (using Data Import Wizard or Data Loader), Data transfer
DevOps/release management experience
Experience with creating custom report types and creating simple and complex reports and dashboards (including joined reports)

Qualifications

Bachelor’s in Computer Science, Information Systems or related field
Salesforce Certifications (Administrator or Advanced Administrator)
Expertise in Salesforce best practices across the platform, including third party applications
Solid business acumen, with broad understanding of business terminology and processes
Strong Business and Technical documentation skills
Strong and concise communication skills, both written and verbal
Excellent problem-solving, analytical and team-working skills
Detail oriented in all aspects of their work
Ability to work independently with minimal supervision
Ability to work in a fast-paced environment with changing priorities and a high level of accuracy
Must be able to support users in a “helpdesk-like” environment as well as in a project based one
Experience with Data Integration of Salesforce with third party applications leveraging Salesforce open API is a plus
Experience working in a healthcare-related organization with an understanding of HIPAA rules and guidelines is a plus
Must be authorized to work in the United States on a full-time basis for any employer